Frequently Asked Questions (FAQ)
How do I book your services?
Simple! Booking starts by filling out the “Contact” form. Based on the information you provide, we will email you with a quote and contract. After you sign the contract and receive our confirmation, your event is booked.
Is a deposit required?
Not all the time. Most small events require no deposit to book.
What are my payment options?
To pay your artist on the day of the event, we accept cash, Venmo and checks. A Credit Card option is available for deposits and payments. There is a 3.5% merchant fee.
What is your cancellation policy?
Cancellations/Changes must be sent by email with a minimum of 3 weeks before the event date. If canceling for any reason, with less than 3 weeks notice of the event date, the total price of the event will be due. The 3 week notice gives us time to find and book a replacement event, and also reschedule the artists.
What should I prepare for the artist & how much space do you need?
We bring our own tables and chairs. Area needed for activities: Balloons -4’wide x 3’deep, Airbrushing – 4’w x 4’d, Fill-A-Bubble- 8’w x 3’d, Photo Booth – 5’w x 5’d. The space should be up against a wall, facing out, and somewhere where the guests can line up without causing a traffic jam. For outdoor events, please provide shade. Electricity is required for the Airbrush Tattoos, Fill-A-Bubble & Photo Booth.
Can you perform outside or in a public park?
Yes! As long as there is shade for the guests and entertainers. We cannot be in direct sunlight. Direct sunlight is harmful for the equipment and supplies and will make it malfunction. For events in parks and public spaces, permission and permits must be obtained by the hiring party.
Can Airbrushing be done outdoors in a public park?
Yes! As long as there is access to electricity. If not, a generator can be provided for an additional fee. For events in parks and public spaces, permission and permits must be obtained by the hiring party.
Do you travel outside the South Bay?
Yes, we do! On weekends there may be a minimum time and/or a travel fee for events outside the South Bay. We will inform you during the booking process.
Is tipping necessary?
Tipping is appreciated but completely up to you.
How long should I book the artist for?
Typically, the length of time to book the entertainment for is determined by the number of guests you want us to entertain. On average, our balloons artists can entertain 15 kids/guest per hour. This gives your artist time to make the bigger and fancier balloons that people love. For large community/company events or fairs, we are able to simplify our Balloon Creations & Airbrush Designs to accommodate more guest.
Are you insured?
Yes, we carry a $1,000,000.00 Liability/Medical policy. We can add “additionally insured” for a separate fee.